Effective date: May 10, 2023

At ThapaTechnical, customer satisfaction is our top priority. We want to ensure that you have a seamless experience when purchasing our digital website codes. If, for any reason, you encounter issues with downloading or accessing your purchased code, please follow the guidelines below to request a refund or resolution.

Refund Eligibility:

In order for a refund or resolution to be granted, the following conditions must be met:

1. You have encountered difficulties in downloading or accessing the purchased code.
2. You have contacted us either by filling out the details on our Contact page or via email at vinodthapavlog@gmail.com within 30 days after your purchase.

Resolution Process:

Upon receiving your request for a refund or resolution, we will promptly review your case and work towards a satisfactory resolution. This may include:

1. Providing assistance to help you successfully download or access the code.
2. By offering an alternative solution or code version.
3. Initiating a refund if it is determined that the issue cannot be resolved.

Refund Policy Exclusions:

Please note that certain situations are not eligible for refunds:

1. If the issue is due to customer error or misuse.
2. If more than 30 days have passed since your purchase.
3. If you have not contacted within the provided time frame.

European Union 3-day Cooling Off Period:

For customers within the European Union, you have the right to cancel your order and request a refund within 3 days of purchase without providing a specific reason. Your request must be made in compliance with the conditions mentioned above.

Refund Processing:

You will receive notification of the decision once we have reviewed and approved your refund request. The refund will be processed within 10 business days and credited to your original payment method if approved. It may take your bank or credit card company some additional time to process the refund and post it.

Contact Us:

Whenever you have questions, concerns, or need assistance with a refund request, please don't hesitate to contact us at vinodthapavlog@gmail.com.

Your trust in ThapaTechnical is greatly appreciated, and we are committed to providing you with the best possible service.